i'm a 25 y/o aspiring IT and Cybersecurity professional. I'm constantly looking for the next problem to solve and love building tools to assist on my day to day and for fun. If I'm not doing a CTF or building something in VS Code, I'm probably reading a book on a programming language.
Responded to over 150 queries on average per week across Zendesk for 200+ end-users, assisting with 2FA setup and management, account lockouts, trojan viruses, phishing, and fraud.
Provided technical support for Shopify merchants, specializing in resolving IT-related issues related to website functionality, app integrations, and performance optimization.
educational/certifications: Centennial College Software Engineering Technology, CompTIA Security+, Google Data Analytics,
operating systems: MacOS, Windows 10/11, Linux (Ubuntu/Debian)
programming/Scripting languages: Python3, Javascript, GO, Bash, Powershell, Bash
operatiosn tools: Jira, JAMF Pro, Splunk, GURU, Zendesk