Hey, I'm an IT Specialist and presently at Wealthsimple supporting in house end users and providing quick, seamless, and secure technical solutions
Managed a daily queue of IT tickets utilizing JIRA services ranging from 5-30+ tickets based on end user needs. Conducted organizational aduits through for organizational units to manage admin level access org-wide following Zero Trust policy.
Responded to over 150 queries on average per week across Zendesk for 200+ end-users, assisting with 2FA setup and management, account lockouts, trojan viruses, phishing, and fraud.
Provided technical support for Shopify merchants, specializing in resolving IT-related issues related to website functionality, app integrations, and performance optimization.
Set up and configured a Windows Server 2025 environment using VMware Workstation to simulate a live user network, adhering to the CIA triad and following zero trust policies for user accounts.
educational/certifications: Centennial College Software Engineering Technology, CompTIA Security+, Google Data Analytics,
operating systems: MacOS, Windows 10/11, Linux (Ubuntu/Debian)
programming/Scripting languages: Python3, Javascript, GO, Bash, Powershell, Bash
operations tools: Jira, MS Azure Active Directory JAMF Pro, Splunk, GURU, Zendesk, Okta